Having had a similar experience to others regarding a missing piece (which was probably down to a hectic household and a dog that likes anything she shouldn’t have!) I cannot praise the customer service enough. However, having read comments about the challenge presented by the jigsaws – to me that is what makes them interesting – looking for the smallest fleck or leaf or anything that differentiates each piece. The quality is fantastic and i am mounting these on the wall as the pictures are so fabulous. I have had experience of the cheaper imports and had to bin them as they were poorly made and picture quality disappointing. Overall this is my go to company of choice now and I like a little challenge, and have had to stop assuming that completing the outside first is the way to go, instead I focus on one part of the image and build from there. I cannot recommend them enough!